On October 10th, Research in Motion suffered what would be the beginning of its worst Blackberry outage ever. Problems with email, texting and Internet services began in Europe and spread throughout the globe. Service was not fully restored until October 13th. During a morning conference call, RIM co-CEO Mike Lazaridis issued a second apology to those affected. (Blackberry subscribers were offered a credit of 100 dollars towards selected premium apps to help make amends for the problem. One analyst estimated the outage could cost RIM at least 26 million dollars.)

Date: 2011-10-13
Placeline: WATERLOO, Ontario.
Source: The Canadian Press
Length: 19 seconds

Transcript Prediction: << as I said in the video statement this morning you expect better of us I expect better of us our inability to quickly fix this has been frustrating we are and will take every action feasible to dress this quickly efficiently and to minimize the risk of something of this magnitude happening again >>

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