The Canadian Press

2015-05-25 | Hydro One Billing

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Ombudsman Andre Marin is making another pitch to keep his oversight of Hydro One after the Liberal government privatizes the electrical utility. Marin released a report on billing problems affecting over 100-thousand Hydro One customers, and said an internal ombudsman would never point out that the utility had "lied" to the Minister of Energy about the situation. (Marin says his office was flooded with 10,700 complaints from Hydro One ratepayers about over-billing and what he calls "outrageously bad customer service" as it scrambled to fix technical glitches with a new service system.)

Date: 2015-05-25
Placeline: TORONTO.
Source: The Canadian Press
Length: 19 seconds

Transcript Prediction: << to trust the over side of Hydro One to a corporate internal Ombudsman who is behold into management simply won't work do you think that a corporate Ombudsman would have released this kind of report today know these corporate internal Ombudsman are sometimes referred to by themselves we're on buddies were friends >>


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