The Canadian Press

2015-05-25 | Hydro One Billing

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Ombudsman Andre Marin says Hydro One deliberately kept problems about billing problems under wraps, and deceived his office "about the extent and nature of the company's billing and customer service disaster." Marin says customers felt mistreated and abused when they tried to report billing problems to Hydro One, which were created by a new customer service system at the utility. (Marin warns his office and Ontario's auditor general will lose oversight of Hydro One once the Liberal government's budget bill passes, approving the privatization of up to 60 per cent of the electrical utility.)

Date: 2015-05-25
Placeline: TORONTO.
Source: The Canadian Press
Length: 18 seconds

Transcript Prediction: << the new Billing System cost taxpayers $180 to fix the customer service problems cost 88.3 million dollars almost half the price of the initial system is it called would you like >>


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