The Canadian Press

2015-12-29 | Frivolous 911

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E-Comm -- British Columbia's largest 9-1-1 call and emergency dispatch centre -- has released its top 10 list of bad reasons to call 9-1-1. The 2015 list includes calls from a parent angry that her son would not put on his seatbelt. Another person reported the air conditioning system in their building was too loud. But the call that topped the list came from a person wanting the number for a local tire dealership. As you'll hear, the answer from call-taker Harrison Kwan was polite -- but absolutely firm. (Kwan says he is trained to treat every 9-1-1 call as an emergency. So -- even if it seems frivolous on the surface -- he must ask a number of questions to ensure everything is fine, before he can return to dealing with any of the nearly 35-hundred calls E-Comm receives every day.)

Date: 2015-12-29
Placeline: VANCOUVER.
Source: The Canadian Press
Length: 9 seconds

Transcript Prediction: << unfortunately I can't give you that number okay because this is 911 or number ones for life-and-death emergencies only >>


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